Safe eyes, Safe data—Brindha Eye Hospital protects both

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Privacy Policy – Brindha Eye Hospital

At Brindha Eye Hospital, we are committed to safeguarding the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

1. Introduction

This Privacy Policy applies to all visitors, patients, and users of our website and services. By accessing our website or availing our services, you consent to the practices outlined herein.

2. Who We Are

Brindha Eye Hospital is a premier eye care center in India, providing specialized services including cataract surgery, retina care, and comprehensive ophthalmology.

3. Information We Collect

We collect the following categories of data:

  • Personal Identification Information (name, age, gender, contact details)
  • Health Data (medical history, test results, prescriptions)
  • Appointment and Treatment History
  • Digital Identifiers (IP address, browser data, device type)
  • Communication Records (email/SMS interactions, feedback)

4. How We Collect Information

We collect information through:

  • Website forms
  • Appointment bookings (online and offline)
  • Direct patient consultations
  • Phone calls, emails, and SMS
  • Third-party health platforms with your consent

5. Purpose of Data Collection

We collect data for:

  • Medical diagnosis and treatment
  • Patient care management and follow-ups
  • Appointment scheduling and confirmations
  • Health record maintenance
  • Billing and insurance processing
  • Research and analytics (anonymized data only)

6. Legal Basis for Processing

Our processing is based on:

  • Consent for optional services (marketing, research)
  • Legal obligation for medical records
  • Performance of contract for providing care
  • Legitimate interest for analytics and improvement

7. Consent and Withdrawal

Your consent is required for certain types of processing. You may withdraw consent at any time by contacting us, subject to legal or medical exceptions.

8. Use of Cookies

We use cookies and related technologies to:

  • Improve user experience
  • Analyze traffic
  • Store preferences
    You can disable cookies via your browser settings.

9. Data Sharing

We do not sell your data. We may share it with:

  • Doctors and healthcare staff
  • Lab and imaging partners
  • Technology service providers (email/SMS/cloud hosting)
  • Government authorities, if required by law

10. Third-Party Services

Our site may integrate with third-party tools like:

  • Google Analytics
  • Payment gateways
  • Social media plugins
    These parties have their own privacy policies.

11. International Data Transfers

We do not transfer your data internationally. If ever required (e.g., overseas second opinions), it will be done with your explicit consent.

12. Data Retention

We retain:

  • Medical records for at least 3–7 years, per Indian law
  • Digital logs for 6–12 months, for security and troubleshooting
  • Contact info until account deletion or consent withdrawal

13. Data Security

We implement:

  • HTTPS encryption
  • Secure login and authentication
  • Access controls for staff
  • Regular data backups
  • Staff confidentiality agreements

14. Rights of Data Subjects

You have the right to:

  • Access your data
  • Request corrections
  • Withdraw consent
  • Request data deletion (where applicable)
  • Lodge a complaint with a Data Protection Board (once functional in India)

15. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental consent. Parents may request access or deletion of such data.

16. Telemedicine and Remote Consultations

Data collected during online consultations is treated with the same level of confidentiality as in-clinic visits. Video sessions may be recorded for quality and legal purposes (with consent).

17. Data Breach Notification

In the event of a breach, we will:

  • Inform affected users promptly
  • Take remedial measures
  • Report to the appropriate authorities if required

18. Grievance Redressal Officer

As per DPDPA, we will appoint a Grievance Officer. Until then, patients may contact: admin@brindhaeyehospital.com

19. Medical Research and Case Studies

We may use anonymized data for medical research, training, and publications. Your identity will never be revealed without explicit consent.

20. Marketing and Communication

We may send health tips, appointment reminders, or promotional offers via email/SMS. You can opt out at any time using the unsubscribe link or by contacting us.

21. Compliance with Laws

We comply with:

  • Indian Medical Council guidelines
  • The Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023 (DPDPA)
  • National Digital Health Mission (NDHM) guidelines

22. Record of Processing Activities

We maintain logs of all personal data collected, how it is processed, who accesses it, and when, as mandated by regulatory authorities.

23. Data Portability

You may request a digital copy of your personal health records in a structured and machine-readable format.

24. Changes to This Policy

We may update this policy to reflect changes in law or our practices. The updated policy will be posted on our website with the “last updated” date.

25. Contact Us

For privacy-related questions or concerns, please contact: admin@brindhaeyehospital.com

At Brindha Eye Hospital, your privacy is as important as your eye health
We’re committed to safeguarding your data with transparency and trust